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TERMS AND CONDITIONS OF USE

UT Health Science Center at San Antonio (UT Medicine) is pleased to offer you information via a Web-based version of our computer systems called MyChart.

To request an account, submit a MyChart Consent Form to MyChartsupport@uthscsa.edu, indicating you have read this Terms & Conditions Statement.

We think it is important for you to know how we handle information we communicate via the Internet. This Terms & Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.

Response to Electronic Communication UT Medicine will make every effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to your electronic inquiry or other communication may not be immediately available so you should allow at least 1 business day for a response. Accordingly, emergency situations requiring immediate attention should not be submitted electronically.

Furthermore, with respect to any electronic communications you send via MyChart, we are only able to respond to such communications based on the information you submitted. If there is insufficient information provided, we will be unable to respond to you appropriately.

Web Site Links - MyChart may offer links to related medical Web sites not managed by UT Medicine. These Web site link(s) are for a patient's informational purposes only. UT Medicine does not endorse and has not verified the accuracy of the information in/on these Web sites, and the patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.

Minor Eligibility - An individual must be age 18 or older to request a personal account. Minor children between the ages of 0 and 17 (inclusive) will not be eligible to participate in MyChart services.

Proxy Access - Individuals age 18 or older may request proxy access to another adult individual's MyChart account by completing the Proxy Access Consent Form and submitting it to Health Information Management Department. Such access will only be granted to parties with appropriate consent of the MyChart account holder and only to the extent that the party requesting proxy access can demonstrate the legal right to account holder's medical information. Only one person will be granted proxy access to a MyChart account. A MyChart account will be activated for both the proxy and the account holder. If the proxy's legal relationship with the account holder changes, the proxy must inform the Health Information Management Department, immediately. UT Medicine reserves the right to revoke proxy access at any time for any reason. Please stop by the Health Information Management Department if you need additional information about Proxy Access.

Notice of Privacy Practices - English  :Spanish
Accepting these MyChart terms and conditions indicates that you have been notified of the UT Health Science Center at San Antonio's Notice of Privacy Practices (Notice). If you have any questions regarding the information in UT Health Science Center's Notice of Privacy Practices, please do not hesitate to contact a clinic representative or the Health Science Center Patient Privacy Officer as indicated on your Notice.

E-mail Privacy - Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to your e-mail will be able to see this notification, thus you should take this into account when providing an e-mail address. This could include your spouse, employer or anyone else that can access your e-mail account. The e-mail notification sent to you will not contain private medical information. It will only alert you of a new message available in MyChart. You will have to log into MyChart to review that message.

Please know that if you send us an e-mail communication, it may be shared with the UT Medicine staff that assists the physician in providing your medical care. A patient's confidential medical information on MyChart will be accessible only to appropriate clinical staff.

Security and Confidentiality - We afford the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by UT Medicine in any other medium. UT Medicine is committed to protecting the confidentiality of your medical information. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We identify the records viewed and note the time and date of access each time you access your record in MyChart. If you need accounting of who accesses your record, we can provide this information. We have taken steps to make all information received in MyChart as secure as possible against unauthorized access and use. Additionally, we limit UT Medicine employees' access and ability to enter or view your information based upon their role in your care.

For other than general information viewing, MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Netscape or Internet Explorer versions 5.0 or greater). Our SSL web server uses authentication and offers the highest level of encryption technology commercially available (128-bit RC4).

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to UT Medicine MyChart by viewing the digital certificate. This certificate verifies the connection between the UT Medicine server's public key and the server's identification.

User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.